Effective Date: 19th September 2025
Last Updated: 19th September 2025
Our Commitment to Your Privacy
At Axiom Bullion, your privacy is as important as your precious metals transactions. As your dedicated precious metals broker, we are committed to protecting and safeguarding the personal information you entrust to us. This Privacy Policy explains how we collect, use, protect, and handle your information as we provide our client-first brokerage services.
Important: Axiom Bullion is a precious metals broker and is not a registered investment advisor. We facilitate precious metals transactions on behalf of our clients and do not provide investment advice.
Information Collection
What Information We Collect
As your precious metals broker, we collect information necessary to represent your interests effectively and comply with legal requirements:
Personal Identification Information:
- Full legal name and any aliases
- Date of birth
- Social Security Number or Tax Identification Number
- Government-issued identification documents
- Contact information (address, phone, email)
Financial Information:
- Bank account details for transaction processing
- Payment method information
- Transaction history and records
- Income verification (when required for large transactions)
Transaction-Related Information:
- Precious metals transaction preferences
- Storage and delivery preferences
- Communication preferences
- Client consultation notes and records
Technical Information:
- Website usage data and analytics
- IP address and browser information
- Communication records (emails, phone calls, messages)
How We Collect Information
We collect information through multiple channels as we advocate for your interests:
- Direct Collection: Information you provide during consultations, account setup, and transaction facilitation
- Verification Processes: Information gathered during our client advocacy due diligence
- Communication Records: Records of our interactions as we represent your interests
- Website Analytics: Data collected when you use our brokerage services website
- Third-Party Verification: Information from identity verification services and dealers in our network
Why We Need This Information
We collect information solely to serve your best interests as your precious metals broker:
- Client Representation: To effectively advocate for you in precious metals transactions
- Legal Compliance: To meet anti-money laundering (AML) and Know Your Customer (KYC) requirements
- Transaction Facilitation: To negotiate and coordinate transactions with dealers on your behalf
- Client Communication: To provide updates and consultation on your precious metals activities
- Security Protection: To protect you from fraud and ensure secure transactions
Information Usage
How We Use Client Information
Your information is used exclusively to provide superior client advocacy and brokerage services:
Client Advocacy Services:
- Representing your interests in negotiations with precious metals dealers
- Providing personalized consultation and market guidance
- Facilitating secure and efficient precious metals transactions
- Maintaining detailed records of our representation on your behalf
Legal and Regulatory Compliance:
- Fulfilling federal and state reporting requirements
- Complying with anti-money laundering regulations
- Meeting Know Your Customer verification standards
- Maintaining transaction records as required by law
Service Enhancement:
- Improving our client advocacy processes
- Developing better brokerage services
- Enhancing our ability to represent client interests
- Analyzing market trends to better serve our clients
Who We Share Information With
As your dedicated advocate, we limit information sharing to essential parties:
Authorized Dealers in Our Network:
- Only information necessary to facilitate transactions you’ve approved
- Dealers are contractually bound to protect your information
- We maintain oversight of all dealer interactions
Legal and Regulatory Authorities:
- When required by law or regulatory demand
- To comply with court orders or legal processes
- For anti-money laundering reporting requirements
Professional Service Providers:
- Banking partners for transaction processing (limited financial data only)
- Security services for identity verification
- Professional advisors (attorneys, accountants) under confidentiality agreements
We Never Share Information With:
- Marketing companies or data brokers
- Unauthorized third parties
- Competitors or non-essential service providers
- Anyone not directly involved in representing your interests
Protection Measures
We implement comprehensive security measures to protect your information:
Technical Safeguards:
- End-to-end encryption for all data transmission
- Secure servers with regular security updates
- Multi-factor authentication for account access
- Regular security audits and penetration testing
Administrative Safeguards:
- Strict employee access controls based on need-to-know
- Comprehensive privacy training for all staff
- Regular privacy policy reviews and updates
- Incident response procedures for any security concerns
Physical Safeguards:
- Secure facilities with controlled access
- Locked storage for physical documents
- Secure disposal of sensitive materials
- Environmental controls to protect electronic systems
Client Rights
As our client, you have comprehensive rights regarding your personal information:
Access to Information
You have the right to:
- Review all personal information we maintain about you
- Request copies of your information in our possession
- Understand how your information is being used to advocate for your interests
- Receive regular updates about our privacy practices
To Access Your Information: Contact our Client Advocacy Team at [contact information] with a written request. We will provide your information within 30 days of verification.
Correction Procedures
You have the right to:
- Correct inaccuracies in your personal information
- Update outdated information to ensure accurate representation
- Clarify information that may be incomplete or misleading
- Request verification of corrected information with relevant parties
To Correct Your Information: Submit correction requests in writing to our Client Advocacy Team. We will update your information within 15 business days and notify relevant parties as appropriate.
Opt-Out Options
You have the right to:
- Limit information sharing with specific third parties (where legally permissible)
- Opt out of marketing communications (while maintaining essential client communication)
- Request restrictions on information usage for specific purposes
- Withdraw consent for non-essential information processing
Important Note: Some information sharing cannot be restricted due to legal requirements for precious metals transactions and our obligation to represent your interests effectively.
Additional Rights
Depending on your location, you may have additional rights under applicable privacy laws:
- Right to erasure (where legally permissible and not conflicting with record-keeping requirements)
- Right to data portability for your transaction records
- Right to object to specific processing activities
- Right to file complaints with relevant privacy authorities
Security Measures
Data Protection Protocols
We maintain enterprise-level security measures to protect your information:
Encryption Standards:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- End-to-end encryption for sensitive communications
- Encrypted backup systems with secure key management
Access Control Systems:
- Role-based access control limiting information access
- Multi-factor authentication for all system access
- Regular access reviews and permission updates
- Automated monitoring for unauthorized access attempts
Network Security:
- Firewall protection with intrusion detection systems
- Regular vulnerability assessments and penetration testing
- Secure VPN connections for remote access
- Network segmentation to isolate sensitive systems
Storage Security
Your information is protected through multiple layers of security:
Digital Storage:
- Secure cloud infrastructure with redundant backups
- Geographic distribution of data centers for disaster recovery
- Regular security audits of storage providers
- Contractual privacy protections with all storage vendors
Physical Storage:
- Limited physical documents maintained in secure facilities
- Controlled access areas with biometric security
- Surveillance systems monitoring physical access
- Secure destruction procedures for outdated materials
Record Retention:
- Clear retention schedules based on legal requirements
- Secure archival systems for long-term storage needs
- Regular reviews of retention practices
- Automated deletion of outdated non-essential information
Breach Procedures
In the unlikely event of a security incident, we have comprehensive response procedures:
Immediate Response (0-24 hours):
- Incident detection and containment procedures
- Assessment of scope and impact
- Notification of law enforcement if required
- Activation of incident response team
Client Notification (24-72 hours):
- Direct notification to affected clients via multiple channels
- Clear explanation of what information may have been involved
- Specific steps we’re taking to address the situation
- Guidance on protective measures you can take
Resolution and Prevention:
- Comprehensive investigation of incident cause
- Implementation of additional security measures
- Regular monitoring for ongoing threats
- Detailed reporting to relevant authorities as required
Our Commitment: We will be completely transparent about any security incidents and work tirelessly to protect your interests throughout any resolution process.
Cookies and Website Analytics
Information We Collect Online
When you visit our website, we collect certain technical information to improve our client services:
Essential Cookies:
- Session management for secure browsing
- Authentication tokens for account access
- Security measures to protect against fraud
- Basic functionality for our consultation request system
Analytics Information:
- Pages visited and time spent (to improve our educational content)
- Referral sources (to understand how clients find our brokerage services)
- Device and browser information (to ensure optimal website performance)
- Geographic location (general region only, for compliance purposes)
How We Use Website Data
Website data helps us better serve our clients:
- Improve consultation processes based on client behavior and preferences
- Enhance educational content about precious metals brokerage services
- Optimize website performance for better client experience
- Analyze effectiveness of our client-focused content
Your Website Privacy Choices
You can control how we collect website information:
- Browser Settings: Configure cookie preferences in your browser
- Opt-Out Tools: Use privacy tools to limit tracking
- Contact Us: Request specific limitations on data collection
- Essential Functions: Note that some cookies are necessary for basic website functionality
Third-Party Services
Service Providers We Work With
To provide comprehensive client advocacy, we work with carefully selected third parties:
Identity Verification Services:
- Purpose: Verify client identity for legal compliance
- Information Shared: Name, address, identification documents
- Protections: Contractual privacy obligations and data minimization
Payment Processors:
- Purpose: Facilitate secure transaction processing
- Information Shared: Limited financial information for specific transactions
- Protections: PCI DSS compliance and encryption standards
Communication Platforms:
- Purpose: Secure client communication and consultation
- Information Shared: Contact information and communication records
- Protections: End-to-end encryption and privacy agreements
Dealer Network Partners:
- Purpose: Execute precious metals transactions on your behalf
- Information Shared: Only information necessary for approved transactions
- Protections: Contractual obligations and our ongoing oversight
Our Oversight Responsibility
As your advocate, we maintain responsibility for third-party privacy practices:
- Contractual Requirements: All third parties must meet our privacy standards
- Regular Audits: We review third-party privacy and security practices
- Limited Information Sharing: We share only the minimum information necessary
- Client Control: You can request limitations on specific third-party relationships
International Considerations
Cross-Border Information Transfer
If you’re located outside the United States, please understand:
Data Processing Location:
- Primary data processing occurs in the United States
- We comply with applicable international privacy laws
- Appropriate safeguards protect international data transfers
- You may have specific rights under your local privacy regulations
International Client Rights:
- We respect privacy rights under international law
- You may request information about specific legal protections
- We provide appropriate mechanisms for international complaints
- Local representation may be available for privacy concerns
Changes to This Privacy Policy
Our Update Process
We may update this Privacy Policy to reflect changes in our brokerage services or legal requirements:
Notification Methods:
- Email notification to all active clients at least 30 days before changes take effect
- Website posting of updated policy with clear highlighting of changes
- Direct mail notification for significant policy changes
- Consultation opportunity to discuss how changes may affect your relationship with us
Your Rights Regarding Changes:
- Review all changes before they take effect
- Ask questions about how changes impact your privacy
- Request clarification about new information practices
- Object to changes that conflict with your privacy preferences (where legally permissible)
Significant Changes
We will provide enhanced notice for significant changes such as:
- New categories of information collection
- Changes in information sharing practices
- Material changes to security measures
- Modifications to your privacy rights
Contact Information
Privacy Questions and Concerns
For any privacy-related questions, concerns, or requests:
Client Advocacy Team:
Response Timeframes
We are committed to responsive client service:
- General Inquiries: Response within 2 business days
- Information Access Requests: Fulfilled within 30 days
- Correction Requests: Processed within 15 business days
- Privacy Concerns: Immediate acknowledgment, resolution within 10 business days
Complaint Resolution
If you have concerns about our privacy practices:
- Contact our Privacy Officer directly for immediate attention
- Request formal review of privacy practices if needed
- Escalate to management for unresolved concerns
- Contact regulatory authorities if you believe we’ve violated privacy laws
Legal Disclaimers
Regulatory Status: Axiom Bullion is a precious metals broker and is not a registered investment advisor. We facilitate precious metals transactions on behalf of our clients and do not provide investment advice.
Privacy Law Compliance: This Privacy Policy is designed to comply with applicable federal and state privacy laws. Additional rights may apply based on your location and applicable regulations.
Legal Requirements: We may be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
This Privacy Policy reflects our unwavering commitment to protecting your privacy while providing superior client advocacy in precious metals transactions. Your trust is essential to our client-first approach, and we work diligently to earn and maintain that trust through comprehensive privacy protection.
For the most current version of this Privacy Policy, please visit our website or contact our Client Advocacy Team.
